PRIVACY POLICY
We take your privacy seriously. This page explains what we collect, why we collect it, and the choices you have.
Last updated: May 1, 2026
This Privacy Policy describes how Jankhai Offroad ("we", "us", "our") collects, uses, and shares information about you when you visit our website, book a tour, rent equipment, or otherwise interact with our services. By using our services you agree to the practices described below.
Information We Collect
- Booking & contact details: name, email, phone number, emergency contact, and any information you submit through our booking or contact forms.
- Identity & safety information: driver's license details and waiver information required for ATV/UTV activities.
- Payment information: processed by trusted third-party payment providers — we do not store full card numbers on our servers.
- Usage data: anonymous analytics about how visitors use this website (pages viewed, device type, approximate location) so we can improve the experience.
How We Use Your Information
- Confirm and manage your bookings, rentals, and event participation.
- Communicate trip details, safety briefings, weather updates, and schedule changes.
- Issue receipts, process refunds, and comply with accounting requirements.
- Improve our tours, website, and customer service based on aggregated, anonymous insights.
How We Protect Your Data
- Data is stored on secured infrastructure with encryption in transit (HTTPS) and at rest.
- Access to personal information is restricted to authorized staff who need it to deliver our service.
- We never sell your personal information to third parties.
- Payment processing is handled by PCI-DSS compliant providers.
Your Rights
- Request a copy of the personal information we hold about you.
- Request correction or deletion of your information (subject to legal record-keeping requirements).
- Opt out of marketing emails at any time using the unsubscribe link.
- Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.
Cookies & Analytics
- We use essential cookies to keep the booking flow working and to remember preferences.
- Analytics cookies help us understand traffic patterns. These are anonymized and aggregated.
- You can disable non-essential cookies in your browser settings without losing core functionality.
Third Parties
- We share information only with service providers required to deliver our service (payment processors, hosting, email delivery, mapping).
- We may share information with insurance partners or emergency services if required for participant safety.
- We comply with lawful requests from authorities when required by Mongolian law.
Questions about your privacy?
If you have any questions, requests, or concerns about how we handle your information, get in touch and we will respond promptly.